Welcome to AuraLiving Furniture Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website at aurafurniturestore.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Store

AuraLiving Furniture Store combines Oxford-inspired elegance with contemporary designer furniture. We specialise in:

  • 2-3 Seater Sofas & 3-4 Seater Sofas
  • Armchairs & Designer Sofas
  • Beds, Bedside Tables & Bedroom Furniture
  • Living Room Furniture including Coffee Tables and Console Tables
  • Home Office Desks and Bookcases
  • Decorative Accessories including Art and Ceiling Lights

Our collections reflect a commitment to quality craftsmanship and timeless design.

2. User Obligations

By using our website, you agree:

  • To provide accurate account and order information
  • Not to use our site for any unlawful purpose
  • To comply with all applicable laws and regulations
  • That you are of legal age to form binding contracts
  • To safeguard your account credentials

3. Product Information

3.1 Product Descriptions

We endeavour to accurately describe all products, including dimensions, materials, and colours. However, slight variations may occur due to:

  • Handcrafted nature of designer items
  • Monitor display differences
  • Natural material variations

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to:

  • Material cost changes
  • Currency fluctuations
  • Special offers (clearly marked)

3.3 Availability

While we maintain stock levels, high-demand items may sell out. In such cases, we will notify you promptly and offer alternatives or a full refund.

4. Ordering Process

4.1 Order Confirmation

Your order constitutes an offer to purchase. We confirm acceptance when we:

  • Send an order confirmation email
  • Dispatch your items

4.2 Order Processing

We process orders within 1-2 business days. During peak periods, processing may take slightly longer.

4.3 Order Changes

To modify or cancel an order, contact us immediately at [email protected]. Changes may not be possible once processing begins.

5. Payment Terms

5.1 Accepted Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

5.2 Payment Security

All transactions are encrypted using SSL technology. We never store complete payment details on our servers.

5.3 Failed Payments

If payment fails, we will contact you to arrange alternative payment. Unresolved payments may result in order cancellation.

6. Shipping Policy

6.1 Delivery Areas

We deliver worldwide except certain Asian and remote regions. Contact us for specific country availability.

6.2 Shipping Options

Option Carrier Cost Delivery Time
Standard Shipping DHL or FedEx £12.95 10-15 business days after dispatch
Free Shipping EMS Free for orders over £50 15-25 business days after dispatch

6.3 Delivery Responsibilities

You must:

  • Provide accurate delivery information
  • Be available to accept deliveries
  • Inspect items upon delivery

We are not liable for delays caused by:

  • Customs clearance
  • Incorrect address information
  • Unavoidable carrier delays

7. Returns & Exchanges

7.1 Eligibility

To qualify for return/exchange:

  • Item must be unused with original packaging and tags
  • Request must be made within 15 days of receipt
  • Original proof of purchase required

7.2 Non-Returnable Items

The following cannot be returned unless faulty:

  • Custom Designer Sofas
  • Art pieces
  • Special order Ceiling Lights
  • Books (hygiene reasons)

7.3 Return Process

  1. Email [email protected] with order details
  2. Await return authorization (2 business days)
  3. Repackage securely using original materials
  4. Ship to: 76 Park End St, Oxford, GB OX7C 3HV

7.4 Refunds

Refunds:

  • Issued to original payment method
  • Processed within 7-10 business days after inspection
  • Exclude original shipping costs

8. Damaged or Defective Items

Contact us immediately at [email protected] with:

  • Photos of damage
  • Order number
  • Detailed description

We will arrange replacement or repair at no cost to you.

9. Intellectual Property

All content on our site, including:

  • Product designs
  • Photography
  • Text content
  • Branding

is protected by copyright and trademark laws. Unauthorised use is prohibited.

10. Liability Limitations

To the fullest extent permitted by law, AuraLiving Furniture Store shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits or data
  • Issues beyond our reasonable control

Our total liability for any claim shall not exceed the purchase price of the relevant items.

11. Governing Law

These terms are governed by English law. Any disputes shall be resolved in the courts of England and Wales.

12. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

13. Contact Us

For questions about these Terms:

AuraLiving Furniture Store
76 Park End St, Oxford, GB OX7C 3HV
Email: [email protected]

Thank you for choosing AuraLiving for your designer furniture needs.