Welcome to AuraLiving’s FAQ section, where we answer your most common questions about our designer furniture collections, delivery services, and customer care. Inspired by Oxford craftsmanship and designed for global sophistication, we’re here to ensure your experience with us is as effortless as our furniture is beautiful.

Product Information

What style of furniture does AuraLiving specialise in?
Our collections reflect Oxford-inspired designs with contemporary sophistication. We offer carefully curated designer pieces including statement sofas (2-4 seaters), luxury beds, artful decorative accessories, and premium lighting solutions that blend timeless elegance with modern functionality.
Are your products made from sustainable materials?
Quality and responsibility go hand in hand at AuraLiving. While each collection has different material specifications, we prioritise responsibly sourced materials and craftsmanship that stands the test of time. Specific material information is available on each product page.
Do you offer complete room sets or individual pieces?
We provide both options! You can shop individual statement pieces like our Madison Swivel Chair or Covet Wall Light, or create coordinated spaces by combining our 2-4 seater sofas with matching coffee tables and complementary decorative accessories.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll make every effort to accommodate your request if your items haven’t entered the dispatch process.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save favourites, and enjoy faster checkout on future purchases – perfect when you’re refreshing multiple rooms.

Delivery & Shipping

What delivery options are available?
We offer two tailored services:
Standard Shipping: £12.95 (DHL/FedEx, 10-15 business days after dispatch)
Free Shipping: For orders over £50 (EMS, 15-25 business days after dispatch)
All orders are processed within 1-2 business days with quality checks before dispatch.
Which countries do you deliver to?
We deliver globally to most international destinations, excluding some Asian countries and remote areas. Our carriers will contact you if any delivery restrictions apply to your location.
Will I receive tracking information?
Absolutely. Once your designer furniture is dispatched from our Oxford warehouse, you’ll receive detailed tracking information via email. For premium items like our designer sofas or ceiling lights, the carrier will contact you to arrange the perfect delivery time.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery for your peace of mind. Your items must be in original, unused condition with all packaging intact. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll arrange and cover return shipping after receiving photo documentation.
How long do refunds take to process?
Once we receive and inspect your returned item, refunds are processed within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.

Customer Care

How can I contact customer service?
Our Oxford-based team is available via email at [email protected]. For faster service, please include your order number and specific questions about your designer furniture or lighting pieces.
Do you offer assembly services?
Currently, we don’t provide assembly services. However, most of our furniture is designed for straightforward assembly with clear instructions included. Our bookcases, beds, and cabinets are particularly praised for their intuitive assembly process.
Can I see products in person before purchasing?
Our showroom at 76 Park End St, Oxford, GB OX7C 3HV displays selected pieces from our collections. We recommend contacting us in advance to ensure the specific items you’re interested in (like our designer sofas or armchairs) are available to view.

Didn’t find the answer you were looking for? Our dedicated customer service team is always happy to help you with any questions about our Oxford-inspired designer furniture collections. Contact us at [email protected] and we’ll respond within 24 hours.

Ready to transform your space? Explore our collections today.